Terms of Service
Last updated: 13 May 2026
Acceptance
By creating an account or using the service, you agree to these terms and to our Privacy Policy. If you do not agree, do not create an account or use the service.
Account ownership
An account belongs to the legal entity that registered it. The first user to sign up for a given organization is the initial owner. Owners may add or remove members; ownership is transferable in writing to another competent legal entity.
Acceptable use
You agree not to attempt to bypass security controls, access another organization's data, reverse-engineer the service, or use the service to store unlawful content, infringing material, or content that violates the rights of any third party. You are responsible for the lawfulness of the customer data you upload into the service.
Billing
Subscriptions are billed via Stripe in the currency configured for your organization (AED, USD, EUR, GBP, SAR, or other supported currencies — see /pricing). You may choose a monthly or annual billing cadence; annual subscriptions are charged in advance for the twelve-month period and are not pro-rated on early cancellation, but renewal can be turned off at any time from the billing portal. Monthly subscriptions are charged at the start of each billing cycle. The 14-day trial requires no card and converts to a paid subscription only when you add a payment method. Taxes (including UAE VAT) are itemised separately on each invoice where applicable. Failed payments trigger a dunning sequence; persistent non-payment may result in suspension under the Suspension clause below.
Free trial — warranty disclaimer
During the 14-day free trial the service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranty, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Trial accounts do not benefit from the service-level commitments offered to paid subscribers.
Warranties — paid subscriptions
For paid subscriptions we warrant that the service will perform substantially in accordance with its published documentation, that we will use commercially reasonable efforts to maintain security controls described on the /security page, and that we will not knowingly introduce malicious code. Save for the express warranties in this section, all other warranties, conditions, and representations are disclaimed to the maximum extent permitted by law.
Limitation of liability
To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with these terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall either party be liable for indirect, incidental, consequential, special, or punitive damages, loss of profits, loss of revenue, loss of business, or loss of anticipated savings, even if advised of the possibility of such damages. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.
Data loss disclaimer
While we maintain daily backups and the security controls documented on the /security page, no system can guarantee against all data loss. You are responsible for periodically exporting your data using the self-serve export tools at /settings/data, and for maintaining your own backups where your regulatory or commercial circumstances require it. We are not liable for data loss to the extent it arises from your acts or omissions, third-party actions, force-majeure events, or your failure to maintain independent backups where reasonably required.
Indemnification
You agree to indemnify and hold harmless Vision SaaS FZ-LLC, its officers, employees, and contractors against any third-party claim arising out of (a) your breach of these terms, (b) your use of the service in violation of applicable law, (c) the content of the data you upload to the service, or (d) your infringement of any third-party right. We will indemnify you against a third-party claim that the service as provided by us, when used in accordance with these terms, infringes a third party's intellectual-property right, provided you promptly notify us of the claim, give us sole control of the defence, and do not settle the claim without our written consent. Our indemnity obligation is capped at the same twelve-month fee cap set out in the Limitation of liability clause.
Suspension
We may suspend your access to the service, on notice where practicable, if (a) your account has overdue invoices that you have failed to cure within fourteen (14) days of a written reminder, (b) we reasonably believe your continued use poses a security or legal risk to us or to other customers, or (c) we are required to do so by law. Suspension is not termination; we will lift the suspension once the underlying cause is resolved.
Termination
You may terminate your subscription at any time from the billing portal. We may terminate these terms (a) for cause, on written notice, if you materially breach these terms and fail to cure the breach within thirty (30) days of notice, (b) immediately on written notice if you become insolvent, file for bankruptcy, or cease to operate, or (c) at the end of your current billing period for convenience on thirty (30) days' notice. On termination we will provide a thirty (30) day window during which you may export your data using the self-serve export tools; thereafter your data will be erased in accordance with the retention periods in our Privacy Policy.
Governing law and dispute resolution
These terms are governed by the laws in force in the Dubai International Financial Centre (DIFC). Any dispute arising out of or in connection with these terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the DIFC Courts. Nothing in this clause prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction.
Changes to these terms
We may amend these terms from time to time. Material changes will be notified to account owners by email at least thirty (30) days before they take effect. Continued use of the service after the effective date constitutes acceptance of the amended terms.
Contact
Questions about these terms? Write to legal@vision.tools. Privacy enquiries go to privacy@vision.tools.